Frequently Asked Questions

 Individual therapy is a one-on-one session with a counsellor to address personal issues, improve mental health, and enhance well-being.

 Each session typically lasts between 50 to 60 minutes, allowing for comprehensive discussion and support.

How many sessions will I need? The number of sessions varies based on individual needs and goals. Many clients see improvement within 6-12 sessions.

If you are experiencing persistent feelings of sadness, anxiety, stress, or have difficulties in daily functioning, personal counselling can help you address these issues and improve your overall well-being.

 Counselling provides a supportive environment to explore your issues. Many clients experience significant improvements.

sessions. We offer flexible scheduling, including evening and weekend appointments, to fit into your busy life.

  We offer various payment options and some services may be covered b. Investing in your mental health is invaluable.

 Our counsellors are trained professionals who are experienced in developing a healthy therapeutic relationship for each of their clients.  

ACC covers counselling for survivors of sexual abuse that has occurred NZ, providing fully funded support.

If you're experiencing a history of sexual abuse, panic attacks, flashbacks, or a desire to self-isolate, ACC-funded sensitive counselling is available to support you. Reach out today to begin your healing journey.

 Each session typically lasts between 50 to 60 minutes, allowing for comprehensive discussion and support.

We aim to book your first session within three weeks, during which we will complete your initial assessment and submit it promptly to ACC.

Absolutely. Everything you share stays between you and your therapist.

No, ACC funds the sessions completely, so there’s no cost to you.

Just phone us and we will guide you through the process, making it easy and stress-free.

You’ll meet with a trained therapist who will support you in processing your trauma and developing a personalised recovery plan.

 Sessions are conducted at your own pace, and you’re welcome to bring a support person or whānau along.

 Counselling provides a supportive environment to explore your issues. Many clients experience significant improvements.

sessions. We offer flexible scheduling, including evening and weekend appointments, to fit into your busy life.

It's completely normal to feel hesitant about opening up to someone you don't know. 

A good counsellor understands this and prioritises creating a safe, supportive, and non-judgmental environment for you. 

They are trained to take the time to build a trusting therapeutic relationship with you first. 

It's only when you feel comfortable and safe that you’ll naturally feel ready to start sharing those deeper concerns that are close to your heart. You’ll never be rushed—your pace and comfort are what matter most in the process.

Yes, we’ll match you with someone you feel comfortable with.

That’s okay. We work at your pace, creating a safe space for when you’re ready.

Couples counselling is a therapeutic process where both partners work with a counsellor to resolve issues, improve communication, and strengthen their relationship.

How long does each counselling session last? Each session typically lasts between 50 to 60 minutes, allowing ample time to address key concerns and work towards resolution.

The number of sessions varies based on individual needs and the complexity of the issues. Many couples see improvements within 6-12 sessions.

Is couples counselling confidential? Yes, all sessions are confidential. Our counsellors adhere to strict ethical guidelines to ensure your privacy and trust.

While joint sessions are beneficial, individual sessions can also be helpful. The approach will depend on your unique situation and needs.

Counselling is designed to provide a safe space to address issues constructively, aiming to improve your relationship, not exacerbate problems.

 We offer flexible scheduling, including evening and online appointments, to accommodate your busy lifestyle.

  We provide various payment options and some services may be free. Investing in your relationship is invaluable.. ​

We're unsure if our problems are severe enough for counselling. Counselling can benefit relationships at any stage. Early intervention can prevent issues from escalating.

One partner is reluctant to attend. It's common for one partner to be hesitant. Starting with individual sessions can help address concerns and ease into joint counselling.